Refund policy

We want you to love what you ordered. If something isn't right, you can return it within 30 days of delivery.

What you can return

• Items returned within 30 days of delivery.
• Items that are unused, unwashed and in their original packaging, with any tags attached.
• Slippers that have only been tried on indoors on a clean surface.
• Bundles, returned complete with every item included in the bundle.

What you can't return

• Items with personalization, such as initials, unless they arrive damaged or faulty.
• Items that have been worn outdoors, washed, damaged after delivery or are missing parts.

How to start a return

Email support@thesnugstoreusa.com with your order number (it's in your order confirmation email) and the items you want to return. We will reply with the return address and instructions. Please don't send items back without contacting us first.

Return shipping

If you are returning an item because you changed your mind or need a different size, you pay for return shipping. If the item arrived damaged, faulty or wasn't what you ordered, we cover return shipping.

Refunds

Once we receive and inspect your return, we will email you. Approved refunds go back to your original payment method within 5–10 business days. Original shipping charges are not refunded unless the return is because of our mistake.

Exchanges

Need a different size or color? Email us and we will help you swap it while stock lasts. The fastest way is usually to return the item and place a new order.

Damaged or wrong items

If your order arrives damaged or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. We will send a replacement or a full refund, including shipping.